How do I delete chat history and files?

Room history

If you are an admin, you can delete any messages or files sent to any room. If you are not an admin, you will be able to either 1) only delete messages and files that you shared or 2) not delete chat history at all. This depends on whether your group administrator has set the preference to limit history deletion to admins-only (see https://www.hipchat.com/admin/features).

To delete chat history:

  1. Go to https://www.hipchat.com/rooms, click on the name of the room you want, then click the 'History' option on the left
  2. Search or browse for the message you want to delete
  3. Hover over the message you want to delete and click the X that pops up on the left
Note: Messages are not immediately removed from the view of users who have already joined the room, but the next time they sign in they will not see the message.

1-to-1 history

  1. Go to https://www.hipchat.com/people, click on the name of the person you want, then click the 'History' option on the left
  2. Search or browse for the message you want to delete
  3. Hover over the message you want to delete and click the X that pops up on the left

Files


Follow the steps above to delete the message that contains the file. It will be deleted as well.

What happens to the text and files I delete?

They're deleted permanently and can not be restored, so please use caution.

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