Help Center

We’re here to help! Our helpdesk includes a number of articles to get you started and our feedback forums are a great place to post your ideas and vote up others. We love your feedback and look forward to hearing from you. If you need personal assistance or have any questions, don’t hesitate to contact us.

Knowledge Base

  1. Advanced 

    1. Sending OSX Client Logs to Developers
    2. Sending Windows/Linux Client Logs to Developers
    3. Enabling logging and sending logs to developers
    4. Data Export Format
  2. Administration 

    1. Can I disable 1-to-1 chat functionality?
    2. Can I host HipChat myself?
    3. Does HipChat support SSO / directory integration?
    4. How do I add/invite new users?
    5. How do I add/remove admins?
  3. Android app 

    1. How much does the Android app cost?
    2. What version of Android does the app require?
    3. Where can I get the Android app?
  4. Billing 

    1. Can I cancel or change my plan anytime?
    2. How do I change my billing contact information?
    3. How do I change my billing information?
    4. How do I cancel my plan?
    5. How does the 30-day trial work?
  5. Chat history and files 

    1. Are files uploaded to HipChat secure/private?
    2. How do I delete chat history and files?
    3. How do I disable chat history?
    4. How do I export chat history?
    5. How much storage space do I get?
  6. Desktop app 

    1. What Operating Systems does HipChat Support?
    2. Can't sign in to desktop client
    3. Copy / Paste isn't working from HipChat
    4. HipChat crashes after rebooting my computer
    5. HipChat crashes after updating AIR or sharing an animated gif
  7. General 

    1. How do @mentions work?
    2. How do I change my account info (name, email, etc)?
    3. How do I archive or unarchive a room?
    4. How do I change my password?
    5. How do I change my status?
  8. Guest access 

    1. How do I generate a new guest access URL?
    2. How do I kick someone from a guest chat?
    3. How do I turn guest access on/off?
    4. Is there a limit on the number of guests?
    5. What is guest access?
  9. HipChat Server 

    1. How do I connect my HipChat app to my HipChat Server?
    2. Unable to get my app to connect to the HipChat Server? "Failed to connect to the HipChat Server"
    3. App connected to HipChat Server does not have image previews (Self Signed SSL)
    4. SSL Certification for HipChat Server
    5. Integrations with HipChat Server
  10. Integrations 

    1. AgileZen Integration
    2. AnswerHub Integration
    3. Atlassian Integrations
    4. Asana Integration
    5. Backup (RubyGem) Integration
  11. iPhone/iPad app 

    1. How much do the iPhone/iPad apps cost?
    2. What version of iOS does the iPhone and iPad apps require?
    3. Where can I get the iPhone and iPad apps?
  12. Known Issues 

    1. Mac Beta Client - Installation Troubleshooting
  13. Notifications 

    1. How do I change my notification settings?
    2. How do notifications work?
    3. What are SMS notifications for?
  14. Security and privacy 

    1. Who can view chat history and files?
    2. Do HipChat employees view our chat history?
    3. Does HipChat use SSL encryption?
    4. Is HipChat secure?
    5. How do I disclose a security vulnerability responsibly?
  15. Tips and Tricks 

    1. Work faster with slash commands
    2. Work faster with keyboard shortcuts (hotkeys)
    3. How to share images and design assets
  16. Video 

    1. HipChat Video F.A.Q.
  17. Web app 

    1. What web browsers are best for the web app?
  18. XMPP/Jabber support 

    1. How to connect using Adium
    2. How to connect using Messages.app / iChat
    3. How to connect using Miranda
    4. How to connect using Pidgin
    5. How to connect using Trillian
  19. All articles 

    1. Can I cancel or change my plan anytime?
    2. Can I disable 1-to-1 chat functionality?
    3. How do I change my notification settings?
    4. How do I generate a new guest access URL?
    5. How do @mentions work?
    185 articles 

Feedback and Knowledge Base