Help Center

We’re here to help! Our helpdesk includes a number of articles to get you started and our feedback forums are a great place to post your ideas and vote up others. We love your feedback and look forward to hearing from you. If you need personal assistance or have any questions, don’t hesitate to contact us.

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Knowledge Base

  1. Administration →

    1. Can I disable 1-to-1 chat functionality?
    2. Can I host HipChat myself?
    3. Does HipChat support SSO?
    4. How do I add/invite new users?
    5. How do I add/remove admins?

  2. Android app →

    1. How much does the Android app cost?
    2. What version of Android does the app require?
    3. Where can I get the Android app?

  3. Billing →

    1. Can I cancel or change my plan anytime?
    2. How do I change my billing information?
    3. How do I change or cancel my plan?
    4. How does the 30-day trial work?
    5. Is there a long-term contract?

  4. Chat history and files →

    1. Are files uploaded to HipChat secure?
    2. How do I delete chat history and files?
    3. How do I disable chat history?
    4. How do I export chat history?
    5. How much storage space do I get?

  5. Desktop app →

    1. Can't sign in to desktop client
    2. Error: "Installer file is damaged"
    3. HipChat crashes after rebooting my computer
    4. How do I change what browser is used to open links?
    5. How do I install the desktop app on 64-bit Linux?

  6. General →

    1. How do @mentions work?
    2. How do I archive or unarchive a room?
    3. How do I change my account info (name, email, etc)?
    4. How do I change my password?
    5. How do I change my status?

  7. Guest access →

    1. How do I generate a new guest access URL?
    2. How do I kick someone from a guest chat?
    3. How do I turn guest access on/off?
    4. Is there a limit on the number of guests?
    5. What is guest access?

  8. Integrations →

    1. AgileZen Integration
    2. Atlassian Integrations
    3. Backup (RubyGem) Integration
    4. Beanstalk Integration
    5. Bitbucket Integration

  9. iPhone/iPad app →

    1. How much do the iPhone/iPad apps cost?
    2. What version of iOS does the iPhone and iPad apps require?
    3. Where can I get the iPhone and iPad apps?

  10. Notifications →

    1. How do I change my notification settings?
    2. How do notifications work?
    3. What are SMS notifications for?

  11. Security and privacy →

    1. Do HipChat employees view our chat history?
    2. Does HipChat use SSL encryption?
    3. Is HipChat secure?

  12. Web app →

    1. What web browsers are best for the web app?

  13. XMPP/Jabber support →

    1. How to connect using Adium
    2. How to connect using iChat / Messages
    3. How to connect using Miranda
    4. How to connect using Pidgin
    5. How to connect using Trillian

  14. Advanced →

    1. Enabling logging and sending logs to developers

  15. All articles →

    1. AgileZen Integration
    2. Are files uploaded to HipChat secure?
    3. Atlassian Integrations
    4. Backup (RubyGem) Integration
    5. Beanstalk Integration
    121 articles →

Knowledge Base and Helpdesk

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