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Knowledge Base

  1. Known Issues →

    1. Known Issue: HipChat crashes after sharing an animated gif
    2. Mac Beta Client - Installation Troubleshooting

  2. Administration →

    1. Can I disable 1-to-1 chat functionality?
    2. Can I host HipChat myself?
    3. Does HipChat support SSO?
    4. How do I add/invite new users?
    5. How do I add/remove admins?

  3. Android app →

    1. How much does the Android app cost?
    2. What version of Android does the app require?
    3. Where can I get the Android app?

  4. Billing →

    1. Can I cancel or change my plan anytime?
    2. How do I change my billing contact information?
    3. How do I change my billing information?
    4. How do I cancel my plan?
    5. How does the 30-day trial work?

  5. Chat history and files →

    1. Are files uploaded to HipChat secure/private?
    2. How do I delete chat history and files?
    3. How do I disable chat history?
    4. How do I export chat history?
    5. How much storage space do I get?

  6. Desktop app →

    1. Can't sign in to desktop client
    2. Copy / Paste isn't working from HipChat
    3. Error: "Installer file is damaged"
    4. HipChat crashes after rebooting my computer
    5. HipChat crashes after updating AIR or sharing an animated gif

  7. General →

    1. Can I host HipChat on my own server?
    2. How do @mentions work?
    3. How do I archive or unarchive a room?
    4. How do I change my account info (name, email, etc)?
    5. How do I change my password?

  8. Guest access →

    1. How do I generate a new guest access URL?
    2. How do I kick someone from a guest chat?
    3. How do I turn guest access on/off?
    4. Is there a limit on the number of guests?
    5. What is guest access?

  9. Integrations →

    1. AgileZen Integration
    2. Atlassian Integrations
    3. Asana Integration
    4. Backup (RubyGem) Integration
    5. Beanstalk Integration

  10. iPhone/iPad app →

    1. How much do the iPhone/iPad apps cost?
    2. What version of iOS does the iPhone and iPad apps require?
    3. Where can I get the iPhone and iPad apps?

  11. Notifications →

    1. How do I change my notification settings?
    2. How do notifications work?
    3. What are SMS notifications for?

  12. Security and privacy →

    1. Do HipChat employees view our chat history?
    2. Does HipChat use SSL encryption?
    3. Is HipChat secure?

  13. Web app →

    1. What web browsers are best for the web app?

  14. XMPP/Jabber support →

    1. How to connect using Adium
    2. How to connect using Messages.app / iChat
    3. How to connect using Miranda
    4. How to connect using Pidgin
    5. How to connect using Trillian

  15. Advanced →

    1. Enabling logging and sending logs to developers

  16. All articles →

    1. Can I cancel or change my plan anytime?
    2. Can I disable 1-to-1 chat functionality?
    3. Can't sign in to desktop client
    4. Do HipChat employees view our chat history?
    5. Enabling logging and sending logs to developers
    145 articles →

Feedback and Knowledge Base

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